Product engineer with 8+ years in software development and technical support leadership. Builds WordPress and web products with AI features, and the design systems and agent tooling that keep AI-written code maintainable.
Selected Experience
Themefic
– Present
Product Engineer
- Build and maintain products with AI features.
- Built TaxiMint, a WordPress taxi booking plugin with WooCommerce payments, six fare models, and driver, vendor, and airport add-ons.
- Build accessible, pixel-perfect interfaces and design systems.
- Build retrieval-augmented generation (RAG) systems that ground AI responses in relevant data.
Product Support Manager
- Led the support team for WP Social Ninja, FluentCommunity, and FluentSupport, maintaining 95% 5-star reviews.
- Worked with engineering to fix recurring product issues.
- Adopted AI-assisted workflows early for ticket triage, troubleshooting, and team onboarding.
Technical Support Engineer
- Supported plugins serving 1M+ active websites. Repeatedly recognized for product support in WordPress.org reviews and community posts.
- Reduced issue resolution time by 40% with hotfixes, workarounds, and helper add-ons.
WordPress Developer
- Built custom WordPress solutions for edtech platforms.
Side Projects
TurtlePlugins
– Present
Creator & Maintainer
- Built and published TurtleReport, a free WordPress.org plugin that monitors SEO clients’ Search Console, GA4, and Business Profile data in one dashboard and sends branded reports on a schedule.
Fragscentric
– Present
Owner & Developer
- Built the commerce system for my fragrance business, serving 2,000+ customers, with an AI advisor grounded in the live catalog.